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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Determine types and impacts of personal injuries
   • Research the location and nature of most common types of personal injuries
   • Determine the physiological impacts of personal injuries on identified body systems and their functioning
   • Identify the bio psychosocial effects of personal injuries and the personal injury management process on the claimant and significant others
   • Use knowledge of types and impacts of personal injuries in the management of claims
2. Research common treatments and prognoses
   • Identify the most common disorders arising from personal injury
   • Determine the most common treatments and prognoses of common disorders arising from personal injury
   • Research bio psychosocial barriers to effective treatment of personal injuries and strategies to manage them
   • Identify and coordinate appropriate services to manage personal injuries for claimants
3. Analyse and interpret medical information
   • Identify sources and obtain relevant medical information to meet specific personal injury management objectives
   • Use appropriate technology to analyse, interpret, store and share medical information to inform injury and claims management decisions
   • Seek advice from and escalate issues to appropriate specialists as required
   • Communicate accurate information about claims or cases using correct medical terminology to relevant stakeholders according to legislative and organisational requirements

Performance Evidence

Evidence of the ability to:

research, request, share and analyse medical information in the context of personal injury insurance claims management

use correct medical and anatomical terminology in communications with relevant stakeholders

use medical information to assist in making decisions and undertaking personal injury management work.

Note: if a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

identify appropriate sources of relevant medical information

define common medical and anatomical terminology used in personal injury management

outline the key features of the structure and physiology of major body systems, including:

cells, tissues and organs

cardiovascular system

respiratory system

musculoskeletal system

endocrine system

digestive system

urinary system

integumentary system

lymphatic system

sensory systems

immune system

neurological system

describe common types of personal injuries obtained through trauma, exposure, overuse, toxins and other environmental hazards

describe common disorders arising from personal injuries associated with a range of body systems and their impacts on the functioning of the relevant system

outline the potential physical, psychological and emotional impacts of a range of disorders on the claimant and their impact on personal injury management strategies

discuss common treatments and prognoses of a range of identified disorders

outline referral services required to manage a range of disorders, including treatment, investigation and diagnostic services

outline the key legislative, regulatory and organisational policy and procedural impacts on entitlement and the personal injury management process.

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